Last updated: October 2026
Emerging Digital Solutions (“EDS,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through eds.la, how we use it, and the choices you have. By using this website, you agree to the practices described here.
Who we are
Emerging Digital Solutions is a digital marketing and IT consulting agency based in Vientiane, Lao P.D.R., a subsidiary under Aqqount. You can reach us at support@eds.la or +856 21 224092.
Information we collect
We collect information in the following ways:
- Information you give us directly — such as your name, email address, and phone/WhatsApp number when you submit a contact form, request a free consultation, apply for a job, or message us via WhatsApp or live chat.
- Usage data — such as pages visited, time on site, browser type, and approximate location, collected automatically through Google Analytics (via Google Site Kit).
- Cookies — small files that support core site functionality and analytics. You can disable cookies in your browser settings, though some site features may not work as intended.
How we use your information
We use the information we collect to:
- Respond to your inquiries and provide the services you request;
- Operate, maintain, and improve our website and services;
- Send you information you’ve asked for, such as consultation follow-ups or job application updates;
- Understand how visitors use our site so we can make it more useful.
We do not sell your personal information to third parties.
Third-party services we use
Our website relies on the following third-party services, each governed by its own privacy policy:
- Google Analytics / Google Site Kit — website usage analytics
- WhatsApp Business — messaging for support and sales inquiries
- Tawk.to — live chat support
- Website enquiry form — Digital Health Check, Talk to an Expert and general enquiries. Submissions are stored on our own website and sent to our support inbox; you receive an automatic confirmation email.
Cookies and your choices
When you first visit eds.la we ask whether you accept analytics cookies. Until you choose, Google Analytics runs without analytics or advertising cookies. If you accept, Google Analytics may set cookies to measure how the website is used. You can change your choice at any time with the Cookie settings link at the bottom of every page. We do not use advertising or remarketing cookies.
Data retention
Enquiries submitted through our website forms are kept for up to 12 months after your last contact with us, unless you become a client, in which case we keep the information needed to provide our services and meet legal requirements. You may ask us to delete your information at any time (see “Your rights” below).
Data security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your rights
You may contact us at support@eds.la at any time to:
- Ask what personal information we hold about you;
- Request a correction to inaccurate information;
- Request that we delete your personal information;
- Opt out of future communications from us.
Children’s privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this privacy policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.
Contact us
If you have questions about this privacy policy or how we handle your information, contact us at:
Emerging Digital Solutions
302/3B, 3F Vieng Vang Tower, Boulichan Rd., Dongpalan Thong Village, Sisattanak District, Vientiane Capital, Lao P.D.R.
Email: support@eds.la
Tel: +856 21 224092 | WhatsApp: +856 205 8886182
